{"id":85425,"date":"2025-03-08T23:03:08","date_gmt":"2025-03-08T21:03:08","guid":{"rendered":"https:\/\/www.dammos.com\/?page_id=85425"},"modified":"2025-09-19T20:22:40","modified_gmt":"2025-09-19T17:22:40","slug":"grazinimai-grazinamosios-ismokos","status":"publish","type":"page","link":"https:\/\/www.dammos.com\/lt\/returns-refunds\/","title":{"rendered":"Gr\u0105\u017einimai ir kompensacijos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"85425\" class=\"elementor elementor-85425\">\n\t\t\t\t<div class=\"elementor-element elementor-element-061f957 e-flex e-con-boxed e-con e-parent\" data-id=\"061f957\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b13674 elementor-widget elementor-widget-spacer\" data-id=\"4b13674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a0fc3 elementor-widget elementor-widget-heading\" data-id=\"c6a0fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13216a3 elementor-widget elementor-widget-text-editor\" data-id=\"13216a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><h6>Return Policy<\/h6><\/li><\/ul><p><span style=\"text-decoration: underline;\">1.1 General Provisions<\/span><\/p><ul><li><p>Dammos strives to ensure a smooth shopping experience and allows customers to return products in accordance with the applicable laws of the Republic of Lithuania.<\/p><\/li><\/ul><p><span style=\"text-decoration: underline;\">1.2 Return Conditions<\/span><\/p><ul><li><p>Returns are accepted within 14 days from the date of delivery, provided that the item is in its original, undamaged packaging, unused, and in resalable condition.<br \/>Opened or damaged cosmetic products cannot be returned, except in cases where the product is defective (e.g., changed consistency, unpleasant smell, or other quality issues).<br \/>If the product has a manufacturing defect, it may be returned even if the packaging has been opened.<\/p><\/li><\/ul><p><span style=\"text-decoration: underline;\">1.3 How to Return a Product?<\/span><\/p><ol><li><p>Contact us via email at info@dammos.com, providing your order number and the reason for the return.<br \/>After receiving confirmation, return the product within 14 days to the following address:<\/p><p><span style=\"text-decoration: underline;\">UAB DAMMOS STUDIO Gele\u017einio Vilko g. 57A-39, Vilnius LT-08217<\/span><\/p><\/li><\/ol><ol start=\"3\"><li><p>Ensure that the returned product is securely packaged to prevent damage during transit.<\/p><\/li><\/ol><p><span style=\"text-decoration: underline;\">1.4 Return Shipping Costs<\/span><\/p><ul><li><p>If the customer returns an item due to a personal decision (e.g., changed their mind), the return shipping costs are covered by the customer.<br \/>If the item is defective or incorrectly delivered, UAB Dammos studio covers the return shipping costs.<\/p><\/li><\/ul><p><span style=\"text-decoration: underline;\">1.5 Refund Process<\/span><\/p><ul><li><p>Refunds will be issued within 14 days of receiving and inspecting the returned product.<br \/>The refund will be processed using the same payment method as the original transaction.<br \/>If an exchange is requested, the replacement product will be shipped within 2\u20135 business days after the returned item is inspected.<\/p><\/li><\/ul><p class=\"p1\"><span style=\"text-decoration: underline;\"><span class=\"s1\">1.6 Returns &amp; the Loyalty Program<\/span><\/span><\/p><ul><li class=\"p2\"><p><span class=\"s3\">Adjustment of Loyalty Points:<\/span><span class=\"s2\"> If a returned product was purchased using loyalty points, the corresponding amount of points will be <\/span><span class=\"s3\">deducted<\/span><span class=\"s2\"> from your loyalty account. If the return is due to a defective item, the loyalty points will <\/span><span class=\"s3\">not be deducted<br \/><\/span><span class=\"s3\">Reinstating Loyalty Points for Returns:<\/span><span class=\"s2\"> If the purchase was made using loyalty points and the item is returned, the equivalent amount of points will be <\/span><span class=\"s3\">reinstated<\/span><span class=\"s2\"> to your loyalty account.<\/span><\/p><\/li><\/ul><ol start=\"2\"><li><h6>Refund Policy<\/h6><\/li><\/ol><p><span style=\"text-decoration: underline;\">2.1 Refund Conditions<\/span><\/p><ul><li><p>Refunds will be processed only to the original payment method, unless otherwise agreed.<br \/>Product exchanges are allowed only if the item is unused, undamaged, and in its original packaging.<br \/>If the product is defective or faulty, the return and refund process is free of charge.<\/p><\/li><\/ul><p><span style=\"text-decoration: underline;\">2.2 Refund Timeline<\/span><\/p><ul><li><p>Returned products are inspected within 3 business days of receipt.<br \/>Refunds are processed within 14 days from the date of inspection.<br \/>If the returned product is defective, an immediate decision regarding compensation or replacement will be made.<\/p><\/li><\/ul><p class=\"p1\"><span style=\"text-decoration: underline;\"><span class=\"s1\">2.3 Loyalty Program &amp; Refunds<\/span><\/span><\/p><ul><li class=\"p2\"><p><span class=\"s3\">If a product was purchased using loyalty points, the refunded amount will be adjusted accordingly.<\/span><span class=\"s2\"> If the product is returned, the equivalent points will be <\/span><span class=\"s3\">credited back to the loyalty account<\/span><span class=\"s2\">.<br \/><\/span><span class=\"s3\">If a purchase was eligible for a loyalty reward, and the product is later returned, the earned points for that purchase will be deducted from the account.<\/span><\/p><\/li><\/ul><p><span style=\"text-decoration: underline;\"><span class=\"s1\">2.4 Gift Cards, Coupons<\/span><\/span><\/p><ul><li>Validity: Gift coupons are valid for 12 months from purchase date<\/li><li>Usage: Can be used for any products or services available in our store<\/li><li>Flexibility: If purchase exceeds coupon value, pay the difference; if less, remaining credit stays valid until gift card expiry<\/li><li>Returns: Products purchased with gift coupons follow the same return policy as outlined in sections 1.2-1.5 above<\/li><li>Refund Policy: Gift coupons themselves are non-refundable once purchased, but products bought with them can be returned according to standard return conditions<\/li><li>14-Day Right: Customers retain the 14-day withdrawal right for products purchased with gift coupons when bought online<\/li><li>Transferability: Unused gift coupons can be transferred to another person<\/li><\/ul><ol start=\"2\"><li><h6>Consultation Services<\/h6><\/li><\/ol><p class=\"p1\"><span style=\"text-decoration: underline;\"><span class=\"s1\">3.1 Service Delivery<\/span><\/span><\/p><ul><li>Consultation services are available both <strong>online<\/strong> (via Zoom) and <strong>in-person<\/strong> (at the agreed location)<\/li><li>Services are provided in pre-scheduled time slots<\/li><li><strong>Important:<\/strong> Payment does not guarantee consultation confirmation &#8211; a final confirmation from the consultant is required after payment<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.2 Booking Process<\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Payment<\/strong> &#8211; Complete payment for your chosen service<\/li><li class=\"whitespace-normal break-words\"><strong>Confirmation<\/strong> &#8211; Wait for consultant&#8217;s confirmation (usually within 24 hours)<\/li><li class=\"whitespace-normal break-words\"><strong>Final Details<\/strong> &#8211; Receive meeting link (online) or location details (in-person)<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.3 Rescheduling Policy<\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Rescheduling Limit:<\/strong> Up to 3 rebookings of your scheduled consultation are permitted at no additional cost<\/li><li class=\"whitespace-normal break-words\"><strong>Required Notice:<\/strong> All changes must be requested no later than 24 hours before the scheduled time<\/li><li class=\"whitespace-normal break-words\"><strong>Preferred Notice:<\/strong> We would be grateful if you could notify us 48+ hours in advance, as this allows other clients to book the same time slot<\/li><li class=\"whitespace-normal break-words\"><strong>Additional Changes:<\/strong> 4th and subsequent time changes will incur an extra charge of 20% of the initial service price<\/li><li class=\"whitespace-normal break-words\"><strong>How to Reschedule:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@dammos.com\">info@dammos.com<\/a> or +370 695 06341<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.4 Cancellation &amp; Refund Policy<\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Full Refund:<\/strong> Available when cancelling with at least 24 hours notice<\/li><li class=\"whitespace-normal break-words\"><strong>No Refund:<\/strong> No refund issued for cancellations made less than 24 hours before the consultation<\/li><li class=\"whitespace-normal break-words\"><strong>No-Show Policy:<\/strong> Failing to attend without prior notice is considered a completed service &#8211; no refund provided<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.5 Free Consultation Policy<\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Rescheduling:<\/strong> Must be requested at least 24 hours in advance<\/li><li class=\"whitespace-normal break-words\"><strong>No-Show Consequence:<\/strong> Failing to attend a free consultation without notice will result in loss of eligibility for future free consultations<\/li><li class=\"whitespace-normal break-words\"><strong>Contact:<\/strong> All changes must be communicated via <a class=\"underline\" href=\"mailto:info@dammos.com\">info@dammos.com<\/a> or +370 695 06341<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.6 Gift Cards, <span class=\"s1\">Coupons<\/span><\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Validity:<\/strong> Gift coupons are valid for 12 months from the date of purchase<\/li><li class=\"whitespace-normal break-words\"><strong>Booking:<\/strong> Recipients can book consultations using the coupon code during the booking process<\/li><li class=\"whitespace-normal break-words\"><strong>Rescheduling:<\/strong> Same rescheduling rules apply (up to 3 free changes with 24h notice)<\/li><li class=\"whitespace-normal break-words\"><strong>Refund Policy:<\/strong> Gift coupons are non-refundable once purchased<\/li><li class=\"whitespace-normal break-words\"><strong>Transferability:<\/strong> Gift coupons can be transferred to another person before first use<\/li><li class=\"whitespace-normal break-words\"><strong>Partial Use:<\/strong> If consultation cost is less than coupon value, remaining credit stays valid until expiry<\/li><li class=\"whitespace-normal break-words\"><strong>Extension:<\/strong> Coupon validity cannot be extended beyond the 12-month period<\/li><\/ul><p class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"><span style=\"text-decoration: underline;\">3.7 Refund Processing<\/span><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>Timeline:<\/strong> Approved refunds are processed within 14 days of cancellation request<\/li><li class=\"whitespace-normal break-words\"><strong>Method:<\/strong> Refunds are issued to the original payment method<\/li><\/ul><p style=\"text-align: center;\"><em><br \/>If you have any additional questions, feel free to contact us at info@dammos.com\u2014we\u2019re happy to help!<\/em><br \/><em><span class=\"s1\">You may also find answers in our <strong><a href=\"https:\/\/www.dammos.com\/faq\/\">FAQ page<\/a>.<\/strong><\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad6bf1 elementor-widget elementor-widget-spacer\" data-id=\"3ad6bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Return Policy 1.1 General Provisions Dammos strives to ensure a smooth shopping experience and allows customers to return products in accordance with the applicable laws of the Republic of Lithuania. 1.2 Return Conditions Returns are accepted within 14 days from the date of delivery, provided that the item is in its original, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jf_limit_responses":"","footnotes":""},"class_list":["post-85425","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/pages\/85425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/comments?post=85425"}],"version-history":[{"count":3,"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/pages\/85425\/revisions"}],"predecessor-version":[{"id":92205,"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/pages\/85425\/revisions\/92205"}],"wp:attachment":[{"href":"https:\/\/www.dammos.com\/lt\/wp-json\/wp\/v2\/media?parent=85425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}